Due to its high cost, The logic board is the only part of the device that is not included in the water damage service. If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.

Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send your device in for a water damage repair. Our success rate on saltwater damage is lower than that of a device that has been dropped in another liquid but there is still a good chance that it can be repaired, and if it cannot you will pay nothing so there is nothing to lose.

Sure, please just call a customer service representative at (281) 965-4303 to make the proper arrangements.

First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next, send the device in for our water-damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.

Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This is why we offer a water damage service specially tailored for water-damaged devices.

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

If we are unable to repair your water-damaged device for any reason, your payments will be refunded minus the cost of return shipping, and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.

Our water damage repair service includes a 90-day warranty on the parts fixed or replaced during the course of the repair. If you experience any issues caused by the parts we’ve replaced on your device within 90-days, you are covered.

Our 90-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the device.