FAQ's
Yes, we do please just give us a call at (281) 965-4303 and we will see what we can set up for you.
Yes, we do this all the time for customers. Please purchase the diagnostic service and send your phone in. Our technician will call you the same day before beginning any work on your iPhone.
Yes! We can repair any device. If you have managed to break your cell phone, odds are we can fix it. Browse our repair services.
In addition to iPhone repairs, we offer a wide variety of iPod, iPad, and Mac repairs. If you are interested in a repair please contact a support representative at (281) 965-4303 or browse our repairs section.
Though is it preferred that you checkout on line prior to sending in your iPhone it is not required. Checking out online prior to sending in your phone helps us expedite the repair process as we will have easy access to your information and do not need to delay the repair to wait for payment. If you would prefer to send in your iPhone without purchasing a service online please include your contact information and a brief explanation of the issue(s) you are experiencing with the iPhone. This will help us minimize any repair delays and return your phone as fast as possible.
Yes, all repairs carry 90-day parts and a labor warranty which means if you have any issues related to the repair within 90 days we will take care of it free of charge!
Mail In Repairs and Shipping
Nope. We have our own SIM cards to test the phone with, no need to send yours.
Yes, we do. If there is a passcode on the phone it hinders our ability to test all the functions of the device. Please provide your passcode with the device when you give it for repair. If you do not wish to provide your passcode, certain device functions including but are not limited to; the camera, wifi, and Bluetooth cannot be tested and cannot be guaranteed.
Sure, please just call a customer service representative at (832)260-6609, (281)594-8229, (832)406-5878, (281)965-0313, (281)965-4303 to make the proper arrangements. Please note, we are not responsible for packages lost in transit back to the customer if they supply their own shipping label or shipping account.
Sure to arrange other forms of payment please call our Customer Service Representatives at (832)260-6609, (281)594-8229, (832)406-5878, (281)965-0313, (281)965-4303 and they would be happy to assist you.
Yes, all repairs carry 90-day parts and a labor warranty which means if you have any issues related to the repair within 90 days we will take care of it free of charge!
Water Damage Service
No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor replacement.
Due to its high cost, The logic board is the only part of the device that is not included in the water damage service. If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.
Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send your device in for a water damage repair. Our success rate on saltwater damage is lower than that of a device that has been dropped in another liquid but there is still a good chance that it can be repaired, and if it cannot you will pay nothing so there is nothing to lose.
Sure, please just call a customer service representative at (281) 965-4303 to make the proper arrangements.
First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next, send the device in for our water-damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.
Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.
Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This is why we offer a water damage service specially tailored for water-damaged devices.
Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.
If we are unable to repair your water-damaged device for any reason, your payments will be refunded minus the cost of return shipping, and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.
Our water damage repair service includes a 90-day warranty on the parts fixed or replaced during the course of the repair. If you experience any issues caused by the parts we’ve replaced on your device within 90-days, you are covered.
Our 90-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the device.
Glass & LCD Replacement Service
Yes, any non-responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to cellerfulshear@gmail.com and we will do our best to diagnose it.
The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
Yes, all parts and repair services include a 90-day warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced.
Apple Parts
Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from similar vendors in China. So though we cannot claim that our parts are “from Apple” they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.
Repair Locations
We currently have locations nationwide in the United States. Our location is dedicated to providing all the repair services found at cellerepair.com to local customers. To find out if there is a repair location near you check out our store locator. If there is no location near you, feel free to utilize our mail-in service.
Almost all repairs can be completed while you wait in 30 minutes or less by one of our experienced technicians. The only repair that cannot be completed while you wait is the water-damaged repair service. Water-damaged devices generally need to be dropped off for at least 24-48 hours.
No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any repair needed.
