Cell ER – Spring, TX Return Policy

At Cell ER in Spring, TX, we are committed to providing top-notch repair services for cell phones, laptops, tablets, computers, and gaming consoles. Please review our return policy carefully for a smooth and transparent experience:

1. Warranty Period:

  • All repairs conducted by Cell ER are covered by a 30-day warranty against malfunctions from the date of the repair.
  • Physical damage is not covered under the warranty.

2. Handset Sales:

  • All handset sales are considered final, and returns are only eligible for exchange at the discretion of management.
  • Malfunctioning handsets are covered by a 30-day warranty.

3. Online Purchases:

  • For items purchased online, a 30-day return policy is in place.
  • Buyers are responsible for return shipping costs.
  • A 10% restocking fee will be applied to the refund.

4. Return Eligibility:

  • Only malfunctioning items are eligible for returns within the specified warranty period.
  • No returns will be accepted for damaged items.

5. Process for Returns:

  • To initiate a return, contact our customer service team within 30 days of the purchase or repair date.
  • Provide proof of purchase and a detailed description of the issue.
  • Follow the instructions provided by our customer service team for return shipping.

6. Refund Process:

  • Refunds will be issued upon successful inspection and verification of the returned item’s condition.
  • The 10% restocking fee will be deducted from the refund amount.

Cell ER reserves the right to update or modify this return policy as needed. We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our customer service team for assistance.

Scroll to Top

Book Your Repair Now!